Appointments: (785) 827-7261

Business Office: (785) 822-0260

Insurance Department: (785) 822-0202

Administration: (785) 822-0251

Medical Records: (785) 822-0206

Privacy Coordinator (785) 822-0251

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Office hours 

Office hours vary for each physician in the Clinic depending on the nature of the practice. The Business Office, Insurance and Radiology are open Monday thru Thursday, 8 a.m. to 5 p.m. and Friday 8 a.m. 12 p.m. Lab Services in the Main Clinic Building are available Monday thru Thursday 7:30 a.m. to 5:30 p.m. and on Fridays 7:30 a.m. to 12:00 p.m.

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After hours/emergency care

Each physician of the Clinic is listed in the telephone book with an after hours number to call. Brochures for parents entitled "When Should I Call the Doctor?" are available in the Pediatrics area of the Clinic.

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Appointments and Referral Authorizations

In certain specialties, a referral from a Primary Care Physician is required prior to being seen as a new patient. You will be informed of that when you make your appointment. If you are unable to keep your appointment, please call your physician’s office and let them know. In the event that the physician is called out for emergency care, we will make every effort to notify you and reschedule. If your health plan requires you to select and use a primary care physician and/or your health insurer requires pre-authorization for certain medical procedures or specialty services, you need to verify that any required authorization is taken care of prior to your visit.

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Telephone Calls

Your call to the Clinic will be answered first by a Switchboard Operator who will put your call through to your physician’s office or other area of the Clinic. Occasionally, it is necessary for your physician’s office to take a message and get back to you. We appreciate your patience during these times. Our phone system also has voice mail capability for leaving messages. If your call is an extreme emergency, identify it as such so it can be dealt with accordingly.

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Registration

As a new patient, and annually for returning patients, you will be asked to complete a Patient Information Form. You may also need to complete Medical History Forms and Insurance Release Forms. We apologize for the paperwork, but hope that it pays off for you in the form of accurate and expeditious claim handling. Please bring your insurance card with you to every visit.

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Handicap Accessibility

The Clinic is handicap accessible and has dedicated parking including van access.  Wheelchairs are available and assistance can be obtained at the Front Desk of all the buildings. If you need assistance in getting between the buildings or in accessing an administrative service, ask at the reception desk. 

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Business Information

Although your insurance policy is a contract between you and the insurance company and payment for care is the patient's responsibility, Mowery Clinic wants to be your partner in this complex process.  The Clinic's Insurance and Business Office staff will work aggressively on your behalf to assure that your insurer pays for all legitimate benefits.

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Medicare

All Clinic physicians are participating providers with Medicare; we will electronically file all claims for you.  You are responsible for paying the amounts applied to deductible and the 20% co-insurance and for those services not covered by the Medicare Program.  If you have Plan 65 (Blue Shield) or one of the many other Medicare Supplement plans, the secondary claims will also be filed electronically for you.  You will not receive a statement unless there is a balance after Medicare has been processed.

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Blue Shield/Blue Select

All Clinic physicians are contracting providers with Blue Shield.  The Pediatricians are Primary Care Providers with Premier Blue.  The Pediatricians, Internists and Cancer physicians are Primary Care Providers with Blue Select.  All other Clinic physicians are referral specialists in this program.  We will electronically file all claims for you and payment, if any, will be forwarded back to us.  You will not receive a statement unless there is a balance after Blue Shield has been processed.

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Other Commercial Insurance Carriers

We file claims electronically to almost all carriers.  You may want to check with our Insurance Department to assure that we have correct and complete information necessary to file your claim.  In the event you desire to file your own claims, please notify the Insurance Department.  We are not able to file all special cancer insurance claims.

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Medicaid (Title XIX)

The Pediatricians are contracting Primary Care Physicians and the Clinic's remaining physicians are specialists for the Medicaid program.  We file all Medicaid claims for you .  You must bring the current month's medical card with you to each visit.  If you are in the process of applying for a medical card, advise the receptionist.  Services not covered by Medicaid will be the patient's responsibility. 

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Workers' Compensation and Accident Care

Please indicate when making an appointment and at registration that you are here for care due to a workplace illness/accident or any other type of accident, i.e. auto.  Failure to do this may result in your claim being filed to the wrong company and denied by your regular health insurance carrier.  The Clinic reserves the right to contact your employer prior to care for a work-related injury or illness.

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Deductible, Co-Pays and Remaining Balances

You are responsible for meeting deductibles and for paying any portion of your bill not paid by your insurance carrier.  If your insurance contract calls for a Co-Pay, it is due at the time of your visit.  Many insurance companies require pre-authorization, second opinion and limited/pre-approved hospital stays.  We will be glad to help you meet these requirements.  However, we can not assume responsibility for your bill if they are not met.  Please inform the nurse if your coverage has any of these limitations.

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Payment and Collection Policy

Other clinics throughout the United States typically expect payment for all in-office provided medical services to be made at the time services are given.  Mowery Clinic (except for insurance required time of service office co-pays) usually allows payment to be deferred until you receive your first statement.  Payment for the full amount of your account balance is due and payable upon receipt of your statement.  We realize that a person's current financial situation may sometimes not allow for their entire balance to be paid at one time.  In such circumstances, appropriate alternative payment arrangements may be made by contacting the staff in our Business Office.  Accounts will be considered delinquent if not paid within thirty (30) days of a statement or if any arranged payment terms with our Business Office staff are not honored. Interest, at the rate of ten percent (10%) per annum, will be charged on all account balances that are over 120 days old.  The Clinic accepts Discover, VISA and MasterCard.  The Clinic retains the right to request payment at the time care is provided for certain elective services and when an account is delinquent or has previously been in a non-current status.  Delinquent accounts may be referred to an outside agency for collection. 

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Medical Records